How do you plan for things that may not happen for 30 years? Sudden
shifts in technology or consumer tastes like tsunamis (tidal waves
triggered by undersea earthquakes) are unpredictable. We know theyre
coming but often cant see them until its too late. Changes such as
fundamentally new technologies (the web), new markets (sports-utility
vehicles), and radically new ways of doing business (e-trade) can blow
even the most nimble company out of the water. Even those who are good
at riding the regular waves of change can be swept away by the
hundred-year flood if theyre not prepared to deal with catastrophic
change. Its called preparedness and it cannot rely simply
upon last-minute, extraordinary measures.
In 1993, a tsunami struck Okushiri, Japan, and despite great damage
and 239 people killed, the consensus was that "clearly both warning
technology and community education greatly reduced the number of
casualties." Over time, they had created sea walls and other
coastal fortifications, extensive public outreach programs, and a
warning system. When the inevitable finally happened "the
[government] issued timely and accurate warnings, and many residents
saved themselves by fleeing to high ground immediately after the main
earthquake shock even before the tidal wave warning."
What if we applied the Okushiri approach to managing the
unpredictable changes in our businesses, too? Make catastrophe
preparedness deeply and permanently part of the overall life of the
company a habit. Here are a few suggestions:
1) Learn from the history of your industry. What has happened
in the past few decades not just the last few years? Identify
previous catastrophes that shook the industry: their sources and
consequences. How did surviving companies prepare?
2) Learn from other industries and fields. For example, why
did some large airlines survive deregulation and some not?
3) Compare the winners and losers for lessons. Dont just
imitate survivors; you cant tell what was the real cause of their
success. What factors, strategies, and precautions really made the
difference?
4) Act on lessons learned. Make a list of specific actions
your company can take and enlist employees in putting measures in place,
even if some steps remain on hold at present.
5) Dont stop! This is a process, not an event. Make a habit
of keeping your eyes open for lessons to be learned from current events
in business and around the world. For instance, what could we learn
about public relations in crisis management from President Clintons
survival in office?
The companies that survive future catastrophes from sudden oil
embargoes to viral destruction of their internet network to emergencies
not even invented yet will be the ones that are practicing
preparedness as a way of life, rather than hoping that the next tsunami
never comes.